Do you need help? That's what we are here for....
- 0800 422422
- support@gmfs.africa
- www.gmfs.africa
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Below are some Frequently Asked Questions that may address some of your more straightforward enquiries...
The G-Money Wallet is a digital wallet that enables individuals, institutions, and businesses to access various digital financial services across Ghana. Using a dynamic and secure platform, G-Money users can transfer money, make payments, contract loans, and participate in Ghana’s financial ecosystem primarily using their mobile device(s).
G-Money is licensed by the Bank of Ghana (BoG) as a Dedicated Electronic Money Issuer, guided by such legislative instruments as the Payment Systems Act (987), among others. The BoG is the primary regulator of the EMI space, and has published Guidelines for EMIs as a basis for regulating all mobile money and digital wallet activities in Ghana. Being a legitimate legal entity, G-Money is also required to comply with all statutory and regulatory dictates, and has obligations to the Companies Registrar, GRA, SEC, SSNIT, and the Data Commissioner. G-Money is currently in good standing with all regulatory authorities.
Any legal adult (ie is 18 years or older) who has a registered SIM or mobile number (on any Mobile Network Operator) can register for and use G-Money. For example, having MoMo on an MTN number does not prevent an individual from also registering for G-Money with the same number. In some specific instances, with the necessary regulatory approvals, other categories of users (including those younger than 18 who hold a legitimate Ghana Card ID) may be able to register for some peculiar services.
Interested prospects can register for G-Money by downloading and using our Mobile App, and providing all the required information (including, most importantly, their Ghana Card number). Prospects may also visit GCB branches or selected G-Money agents for assistance with registration.
Yes, if that same number is not already registered on G-Money. Our service is “network agnostic”. This means an individual can use any mobile number on any Network to register, even if he / she already uses that number for another mobile money service.
Escalations
You may also refer any serious matters to our regulator – the Bank of Ghana – using the contact details below:
Fintech & Innovation Office
Bank of Ghana
One Bank Square
Ridge, Accra
fintech@bog.gov.gh
You can download our app on both App Store & Google play store!
- Download on the AppStore
- Download on the Google Play
